IMPORTANT: Changes to Subscriptions

December-12-2014 00:00:00
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Changes to the Bill of Materials Management System (BMMS) Subscriptions

We are making some changes to the subscriptions for the Ciiva Bill of Materials Management System (BMMS) that impact existing customers. These changes are described below.

 

Free Subscription will become Time Limited for Commercial Users

The Free subscription will change to be time limited to 30 days for commercial users. The Free subscription will remain time unlimited for non-commercial users such as hobbyists and students. This will come into effect from the 1st of February 2015. Any existing Free subscriptions for commercial organisations will expire on the 1st of February 2015, at which time an upgrade to a Pro subscription will be required. Users will be automatically categorised as commercial users, but will be able to apply through a simple web form for a non-commercial license.

 

Pro Subscription Fee and Currency Change

The monthly and annual fees for the Pro subscription will change from €10/User/Month or €100/User/Year to $20/User/Month or $200/User/Year from the 1st of February 2015. Subscriptions taken out prior to the 1st of February 2015 will be charged at current fees. Please note that we will change the chargeable currency from Euro to US Dollars.

 

Questions and Answers

Why are you making these changes?

We really want our products and services to remain as affordable as possible. This is why we will keep making the Free subscription available for non-commercial use. However, for those businesses that are using Ciiva in a commercial environment, we feel that making a financial contribution is fair to help us to continue to offer the levels of service and support that customers have come to expect and to support continued product development. We are committed to superb customer service and want to continue with the levels of support we have been providing. These changes will help us to do this. The development roadmap can be found here:

 

I am a commercial user on a Free subscription; will I now have to pay?

Yes. From the 1st of February 2015 you will need a Pro subscription to continue to use the Bill of Materials Management System commercially.

 

Can I purchase a Pro subscription before the price change takes effect?

Yes. Any Pro subscriptions purchased or renewed before the 1st of February 2015 will be charged at the current price of €10/User/Month or €100/User/Year. For example, you may choose to purchase a Pro subscription for X months/years for Y users at the current price.

 

How do I tell which subscription I have?

If you currently pay, then you have a Pro subscription. If you do not pay anything today, then you have a Free subscription. Your subscription plan type is shown in the Ciiva Client application software in the status bar or online in your account under Database Management.

 

Does this affect the electronic component search engine at Ciiva.com?

No. Searching for components through our search engine at Ciiva.com is free of charge and always will be.

 

I have a database for a commercial product, I don’t want to pay to use the system, how do I stop?

At any stage you can export your entire component library and all product BOM data to Microsoft Excel or to CSV format. You don’t need to take any further action. Your database will be automatically deleted after 3 months of subscription expiration.

 

Will you automatically delete my data after my subscription expires?

Databases for expired subscriptions are automatically deleted 3 months after a subscription expires, and after this time we may still be able to restore your data from backup should you require it. You can upgrade from an expired Free subscription to a Pro subscription or renew a Pro subscription at any stage.

 

Will you be making further price changes in the future?

We have no plans for further price changes and we will always do our best to keep our prices as low as possible to ensure our tools and services remain affordable and offer great value.




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